Terms and Conditions

Good Housekeeping

Ellerslie House operates a ‘good housekeeping' deposit system. The amount is £100. This is returnable to the hirer less the cost of making good any damage or loss to the property or for excessive cleaning found necessary following the period of occupation. This amount is payable with the balance of rent.

Paying for your holiday

We have tried to make paying for your holiday as simple as possible. The initial non-refundable payment is £100 of the total hire charge and may be paid by cheque, cash or paypal. The balance is payable no later than 4 weeks prior to commencement of the holiday. If you are booking within four weeks of the start of your holiday, payment in full is required with your booking form. An Information Sheet, including directions and key instructions, is issued on receipt of the final payment.

Cancellations

Please note that, once a booking has been confirmed, you are liable for the whole cost of the holiday. The £100 deposit is non-refundable.

Equipment

Each property is furnished and equipped to cater for the stated permitted occupancy and includes pots and pans, crockery, cutlery, iron and ironing board. Details are thought to be correct at the time of going to press. However if any items are of particular importance, e.g. dishwasher, microwave, DVD player, please check with us beforehand.

Pets

Pets are not permitted.

Smoking

Ellerslie Houses operates a strict no smoking policy.

Linen

The property is supplied with pillows, duvets, blankets and linen. Towels and Tea towels are also provided.

Cleaning

All properties are cleaned thoroughly between each let. However, as only a limited period of time is available to clean properties, it is a condition of your let that you leave the property and its contents clean and tidy.

Personal Property

All personal property is left at the accommodation at the guests risk. The owners accept no responsibility or liability for personal belongings or vehicles brought to the accommodation.

HIRING TERMS AND CONDITIONS

•  The hiring contract is between the Hirer and the owner.

•  The receipt of a signed booking form and initial payment by the agency is treated as a firm booking and, if accepted, the Hirer becomes liable for the full balance of charges which are payable four weeks prior to the commencement date of the holiday. Non-payment of the balance of hire charges by the due date will result in the agency treating the property as being available for re-booking.

•  If the Hirer cancels a confirmed booking he/she remains liable for payment of the full cost of the holiday. Upon receipt of written confirmation of the cancellation from the Hirer, we will endeavour to re-let the property and if successful will make a full refund to the Hirer less an administration fee of £55 (inclusive of VAT ) and any other expenses incurred in re-letting.

•  The number of persons occupying a property must not exceed the maximum occupancy level stated in the brochure. Owners reserve the right to terminate occupancy of the property without notice or refund in the case of a breach of this condition. If you require more than 6, please contact us to discuss.

•  The Hirer is responsible for the condition of the property and its entire contents during the hire period, fair wear and tear excepted. The Hirer will make good any damage or loss and leave the property and contents in a clean and tidy condition. The person held to be responsible for the hiring party will be the person who signed the booking form.

•  Owners reserve the right to decline to hand over properties to any person or persons who, in their opinion, is not suitable to take charge. In such cases, hire charges shall be refunded in full and the liability of the owner shall cease. If an owner is prevented, because of circumstances outwith his control, (e.g. fire damage, drought or the interruption of utility supplies), from putting his property at the disposal of the Hirer, the hire charge shall be refunded in full but the Hirer shall have no further claim against the owner.

•  Specific conditions and restrictions apply to Ellerslie House (e.g. damage surety deposits, restrictions on pets, young children etc) will be mentioned in individual property descriptions and will be deemed to form part of these Hiring Terms and Conditions.

•  The contract effected between the Hirer and the owner of the property is in terms of Schedule 4 Section 8 of the Housing ( Scotland ) Act 1988 and confers on the Hirer the right to occupy the property for the period agreed for holiday purposes only.